No software migrations or complex onboarding needed. Our Virtual Assistants step directly into your existing software stack from Day 1
Patient triage, appointment booking & calls
Band claim processing & portal reconciliation
Daily ledger sync, associate rotas & supplier pay
Cloud call queues & network infrastructure
Our Operations
End-to-end operational and technical support for healthcare professionals.
Clear breakdown of all 11 remote operational and technical healthcare support capabilities.
| Category | System Supported | What We Handle |
|---|---|---|
|
Front Office Excellence
NHS & GP Portals
|
NHS Compass, EMIS Web, SystmOne, e-RS
|
Claim submissions, patient record updates, referral tracking, and NHS batch processing. |
|
NHS & Clinical Systems
Dental Practice Software
|
Dentally, Software Excellence (EXACT), CS R4 | NHS UDAs tracking, patient recall loops, clinical note filing, and treatment plan scheduling. |
|
Financial Control
Accounting & Payroll
|
Xero & QuickBooks Bookkeeping | Invoicing, accounts receivable/payable, associate payout calculation, and management accounting. |
|
Technical & Governance
Telephony & SMS
|
IPPBX VoIP, Healthcare SMS Gateways, Voice Host | Live call queue handling, patient reminder texts, virtual reception management. |
Live patient telephone answering, appointment scheduling, prescription queries, and patient triage routing.
Proactive SMS and phone follow-up campaigns for annual reviews, routine check-ups, and reducing Did Not Attends (DNAs).
Drafting, dispatching, and archiving GP referral letters, care plans, discharge summaries, and patient correspondence.
Seamless updating of NHS claims, patient activity data, service submissions, and NHS portal reconciliation.
Specialized administrative management for Dentally and EXACT, handling NHS band claims, patient charts, and follow-ups.
Filing documents, updating electronic health records (EMIS Web / SystmOne), and maintaining clinical database integrity.
Automated day-to-day bookkeeping, bank reconciliation, expense categorization, and financial reporting.
Tracking clinical hours, session rates, generating clinician pay statements, and managing duty rotas.
Organizing accounts payable, managing supplier invoices, and scheduling timely vendor payouts.
Setup, configuration, and daily management of cloud VoIP phone systems for optimal patient call routing.
Ensuring all virtual workflows adhere strictly to NHS Information Governance guidelines and encrypted data practices.
We tailor administrative, portal, and financial support around your specific clinical protocols and software stack.