Reduce Did Not Attends (DNAs), maximize NHS quality frameworks, and increase patient engagement with structured recall systems.
Patient triage, appointment booking & calls
Band claim processing & portal reconciliation
Daily ledger sync, associate rotas & supplier pay
Cloud call queues & network infrastructure
Missed appointments (DNAs) cost UK medical and dental practices millions of pounds every year in wasted clinician hours and lost revenue. Furthermore, delayed patient recalls for routine check-ups, chronic disease reviews, or preventative screenings directly impact patient outcomes and practice performance metrics.
MedikVA’s Recalls & Reminders service establishes a structured, proactive outreach system that keeps patient schedules full and clinical recall loops tightly managed. We blend automated SMS workflows with personalized telephone outreach to ensure your patients never miss essential care.
Our receptionists seamlessly plug into your clinical management software, maintaining exact protocols.
Managing recurring recall lists for asthma reviews, diabetes monitoring, hypertension, and annual health checks.
Keeping dental patients on schedule for 6-month hygiene visits and routine examinations via Dentally and EXACT automation.
Utilizing SMS gateways, direct phone calls, and care letters to reach patients across their preferred communication channels.
Actively contacting patients who miss appointments to understand obstacles and immediately re-book their consultations.
In-house teams rarely have the dedicated uninterrupted time required to systematically work through large recall registers. MedikVA assigns dedicated staff to manage your recall lists daily. By maintaining high patient attendance rates and closing recall loops, your practice maximizes clinical utilization, meets performance targets, and improves long-term patient health outcomes.
Every patient enquiry answered promptly.
In-house staff focus on in-clinic patients.
Trained specifically in NHS etiquette.
Full HIPAA & UK GDPR compliance.
Immediate overflow relief during 8:00 AM rush hours, lunch breaks, and unexpected staff leave.
Book a consultation with MedikVA to automate and optimize your recall workflow.