Tailored remote administrative, clinical portal, and accounting solutions built specifically for UK GP surgeries, dental practices, and private clinics.
Patient triage, appointment booking & calls
Band claim processing & portal reconciliation
Daily ledger sync, associate rotas & supplier pay
Cloud call queues & network infrastructure
Our Operations
End-to-end operational and technical support for healthcare professionals.
Clear breakdown of all 11 remote operational and technical healthcare support capabilities.
| Category | Service Name | Description |
|---|---|---|
|
Front Office Excellence
1. Patient Communications & Front Office
|
Remote Reception
Dedicated
|
Live patient telephone answering, appointment scheduling, prescription queries, and patient triage routing. |
| Recalls & Reminders | Proactive SMS and phone follow-up campaigns for annual reviews, routine check-ups, and reducing Did Not Attends (DNAs). | |
| Mailings & Clinical Letters | Drafting, dispatching, and archiving GP referral letters, care plans, discharge summaries, and patient correspondence. | |
|
NHS & Clinical Systems
2. NHS Portals & Clinical Administration
|
NHS Compass Management | Seamless updating of NHS claims, patient activity data, service submissions, and NHS portal reconciliation. |
| Dental Practice Support | Specialized administrative management for Dentally and EXACT, handling NHS band claims, patient charts, and follow-ups. | |
| Remote Clinical Admin | Filing documents, updating electronic health records (EMIS Web / SystmOne), and maintaining clinical database integrity. | |
|
Financial Control
3. Financial Management & Accounting
|
Xero & QuickBooks Bookkeeping | Automated day-to-day bookkeeping, bank reconciliation, expense categorization, and financial reporting. |
| Associate & Clinician Schedules | Tracking clinical hours, session rates, generating clinician pay statements, and managing duty rotas. | |
| Supplier Payment Schedules | Organizing accounts payable, managing supplier invoices, and scheduling timely vendor payouts. | |
|
Technical & Governance
4. IT & Systems Operations
|
IPPBX Phone System Support | Setup, configuration, and daily management of cloud VoIP phone systems for optimal patient call routing. |
| Networking & Data Governance | Ensuring all virtual workflows adhere strictly to NHS Information Governance guidelines and encrypted data practices. |
Live patient telephone answering, appointment scheduling, prescription queries, and patient triage routing.
Proactive SMS and phone follow-up campaigns for annual reviews, routine check-ups, and reducing Did Not Attends (DNAs).
Drafting, dispatching, and archiving GP referral letters, care plans, discharge summaries, and patient correspondence.
Seamless updating of NHS claims, patient activity data, service submissions, and NHS portal reconciliation.
Specialized administrative management for Dentally and EXACT, handling NHS band claims, patient charts, and follow-ups.
Filing documents, updating electronic health records (EMIS Web / SystmOne), and maintaining clinical database integrity.
Automated day-to-day bookkeeping, bank reconciliation, expense categorization, and financial reporting.
Tracking clinical hours, session rates, generating clinician pay statements, and managing duty rotas.
Organizing accounts payable, managing supplier invoices, and scheduling timely vendor payouts.
Setup, configuration, and daily management of cloud VoIP phone systems for optimal patient call routing.
Ensuring all virtual workflows adhere strictly to NHS Information Governance guidelines and encrypted data practices.
We tailor administrative, portal, and financial support around your specific clinical protocols and software stack.